In the context of effective communication, empathy involves more than just hearing words; it requires a deep understanding of another person's emotional state. Look at the 'Empathy Flowchart' below. If a friend says, 'I feel completely overwhelmed by the upcoming exams because I missed two weeks of school due to illness,' which response at the 'Reaction' stage best demonstrates both empathy and a sense of responsibility?
Şıklar
Don't worry, the exams are always easier than we think they will be.
I understand you're stressed; I can share my notes and help you catch up this weekend.
You should have asked the teacher for the materials while you were at home.
I feel the same way because I also have a lot of homework to finish tonight.
Maybe you can talk to the principal to cancel your exams since you were sick.
Çözüm Açıklaması
Doğru cevap B şıkkıdır. Empati, karşıdakinin duygusunu anlamayı (I understand you're stressed) gerektirirken, 'sorumluluk' kavramı ise bu duruma yönelik somut bir yardım teklifini (I can share my notes...) içerir. A şıkkı duyguyu küçümser (dismissive), C şıkkı suçlayıcıdır, D şıkkı odağı kendine çevirir, E şıkkı ise gerçekçi olmayan bir çözüm sunar.
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